Frequently Asked Questions — sq98

To register on sq98, click the sign-up button on the homepage and complete the registration form with your full name, date of birth, email address and mobile number. You will also need to set a secure password and confirm your agreement with the Platform's Terms & Conditions. Once submitted, a verification link is sent to your email. After confirming your email, your account is active and ready for use — though full functionality, including withdrawals, requires KYC completion.

sq98 is strictly an adults-only platform. The minimum age to register is 18 years old, or the higher minimum required by the operator's license jurisdiction — whichever applies. Age is verified during the KYC process. Accounts found to belong to individuals below the minimum age are closed immediately and all activity is voided. The 18+ threshold does not imply that gambling is lawful for all adults under Pakistani law — players must satisfy themselves as to their local legal obligations.

KYC verification on sq98 requires a government-issued identity document — most Pakistani players submit a clear copy of their CNIC (Computerised National Identity Card) or passport. Both sides of the CNIC are typically required. In some cases, proof of address — such as a utility bill dated within the last three months — and a source-of-funds declaration may also be requested. Submitting clear, legible documents promptly avoids delays in withdrawal processing.

No. sq98 enforces a strict one account per player policy. Operating multiple accounts — whether under the same name or different identities — is a serious breach of the Terms & Conditions. Where duplicate accounts are identified, all associated accounts may be suspended, outstanding bonuses voided and balances withheld pending investigation. If you have previously registered and forgotten your credentials, use the account recovery process rather than creating a new account.

Use the "Forgot Password" option on the login screen. Enter your registered email address and a reset link will be sent to your inbox within a few minutes — check your spam or junk folder if it does not arrive promptly. Follow the link to set a new password. For security, choose a password that is at least 10 characters long and combines letters, numbers and symbols. If you no longer have access to the registered email, contact [email protected] with your account details for assisted recovery.

To close your account, contact sq98 support at [email protected] and confirm your identity. Any pending withdrawals will be processed before the account is closed. Note that accounts under active investigation may not be eligible for immediate closure. If your reason for closing is gambling-related distress, consider requesting self-exclusion instead — this provides immediate access suspension while your account is formally reviewed. Closed accounts cannot be reopened without completing a standard review process.

sq98 references familiar Pakistani payment channels — including Easypaisa, JazzCash, Raast and bank transfers through institutions such as HBL, UBL, Meezan Bank and Bank Alfalah — for local context. Actual availability of specific payment methods is confirmed in the cashier section at the time of deposit. Please note: these payment providers are referenced for familiarity only and do not endorse or affiliate with gambling activity on the Platform. Always verify current cashier options before funding your account.

Minimum deposit thresholds vary by payment method and are displayed clearly in the cashier at the time of transaction. As a general reference, many payment channels support deposits starting from approximately PKR 500 to PKR 1,000, though exact figures are confirmed at the cashier. Always check the current limits before initiating a deposit — particularly if you are using a mobile wallet channel such as Easypaisa or JazzCash, as mobile wallet minimums may differ from bank transfer minimums.

Withdrawal processing times depend on the payment method selected, your KYC verification status and any active compliance review. Once a withdrawal is approved by sq98, the transfer is initiated to your selected payment channel. Bank transfers to institutions such as HBL, UBL or Meezan Bank may take one to three business days depending on the receiving bank's processing schedule. Mobile wallet withdrawals via Easypaisa or JazzCash are typically faster where available. sq98 does not guarantee specific processing speeds.

Withdrawals may be placed under review for several reasons: incomplete KYC documentation, pending wagering requirements on active bonuses, unusual account activity patterns triggering fraud or AML (anti-money laundering) checks, or a first-time withdrawal request pending identity confirmation. To resolve a delayed withdrawal, ensure your KYC documents — particularly your CNIC or passport — are fully submitted and verified. If the issue persists after 48 hours, contact [email protected] with your account ID and withdrawal reference.

No. Third-party deposits are strictly prohibited on sq98. All funds must originate from a bank account or mobile wallet registered in your own name. This applies to transfers from Easypaisa accounts, JazzCash wallets, Raast-linked accounts and all bank channels including HBL, UBL, Meezan Bank and Bank Alfalah. Third-party funding is a red flag for AML compliance and will result in account suspension pending investigation. Withdrawals are similarly required to go to accounts verified in your name.

sq98 covers sports betting content including Pakistan cricket, PSL/T20 matches, ICC tournaments — such as World Cups and Champions Trophy events — as well as international football, UFC and other live sports. Cricket is naturally a major focus for Pakistani players, and the Platform provides information and coverage across formats including Test, ODI and T20 cricket. sq98 does not claim endorsement from, or affiliation with, the PSL, ICC or any cricket governing body. Availability of specific match betting markets depends on the operator's current sports schedule.

sq98 covers a broad range of online gaming categories: sports betting (cricket, football, UFC, tennis and more), live casino (live roulette, live blackjack, live baccarat and game shows hosted by real dealers), slots (hundreds of RNG-based titles from licensed studios), crash games (provably fair multiplier games where you cash out before the crash), and esports (competitive gaming betting markets). Game availability is subject to operator configuration and may vary over time.

RTP (Return to Player) is the theoretical percentage of total wagered money that a slot game pays back to players over an enormous number of spins — typically in the millions. For example, a slot with 96% RTP returns Rs 96 for every Rs 100 wagered on average, over the long run. RTP is a long-run statistical average, not a session guarantee. A single short session can land anywhere above or below the RTP. Higher RTP slots generally offer better theoretical value, but variance and volatility also significantly affect session outcomes.

Crash games are fast-paced multiplier games where a value starts at 1x and climbs continuously until it "crashes" at a random point. Players place a bet before the round starts and must manually cash out at their chosen multiplier before the crash occurs. If you cash out in time, your bet is multiplied by the value at cashout. If the crash happens before you cash out, your stake is lost. Most crash games are provably fair — the crash outcome is determined by a verifiable algorithm, not influenced by the Platform. Auto-cashout features allow you to set a target multiplier in advance.

sq98's sports betting interface typically supports multiple odds display formats including decimal odds (e.g., 2.50), fractional odds (e.g., 3/2) and American / moneyline odds (e.g., +150). Pakistani players most commonly find decimal odds intuitive — a 2.50 decimal odd means a winning PKR 1,000 bet returns PKR 2,500 total (PKR 1,500 profit plus PKR 1,000 stake back). Your preferred odds format can usually be set in account settings. Always confirm the current odds format in the sportsbook interface before placing a bet.

A wagering requirement (also called a playthrough requirement) is the total amount you must bet before bonus winnings can be withdrawn. It is expressed as a multiplier of your bonus amount — or in some cases, bonus plus deposit. For example, a 20x wagering requirement on a PKR 2,000 bonus means you must place a total of PKR 40,000 in qualifying bets. Not all games contribute equally — slots typically count 100%, while live casino games may contribute only 10% or be excluded entirely. Always check game contribution rates in the specific bonus terms.

Most bonuses on sq98 carry a maximum bet restriction while the bonus is active — typically between PKR 500 and PKR 1,000 per round, as specified in the relevant promotion terms. Placing bets above this limit while a bonus is active is treated as a breach of bonus terms and may result in the bonus balance and any associated winnings being voided without notice. This rule applies regardless of whether the oversized bet wins or loses. Always verify the maximum bet allowance before wagering with an active bonus balance.

Bonus validity periods vary by promotion and are stated in the specific bonus terms at the time of offer. Common validity windows range from 7 to 30 days for welcome and deposit bonuses, while free spin bonuses may have shorter windows of 24 to 72 hours. If the wagering requirement is not completed within the validity period, the bonus balance and any winnings generated from it are automatically removed. Expired bonuses are not reinstated. Set a reminder when you activate a bonus to ensure you are aware of the expiry date.

In most cases, forfeiting the bonus allows withdrawal of your remaining deposit balance before wagering requirements are met. The process typically involves declining or cancelling the active bonus through your account settings or by contacting support. Once the bonus is forfeited, the bonus balance is removed and your real-money deposit balance becomes available for withdrawal subject to standard KYC and minimum withdrawal conditions. Check the specific bonus terms to confirm the forfeiture process for the offer you have accepted.

sq98 regularly features seasonal and event-based promotions aligned with major cricket events — including PSL, ICC T20 World Cups, the Champions Trophy and Pakistan bilateral series. These promotions may include enhanced odds, cashback offers, free bet credits or reload bonuses specific to cricket betting markets. All promotional figures and offer structures are subject to change and carry their own specific terms. Current live promotions are always published in the Platform's promotions section. sq98 does not claim endorsement by or affiliation with the PSL, ICC or any other sports body.

sq98 uses SSL/TLS encryption on all data transmitted between your device and the Platform's servers. Sensitive stored data — including KYC documents and financial records — is encrypted at rest. Staff access to personal data is restricted on a strict need-to-know basis. The Platform undergoes regular security assessments and operates fraud-detection systems that monitor for unusual account behaviour. For full details, please read our Privacy Policy, which sets out exactly how your personal data is collected, stored, shared and protected.

Deposit limits can be set directly in your account settings under the Player Protection or Responsible Gambling section. Select daily, weekly or monthly as your preferred period, then enter your limit amount in PKR. Reductions take effect immediately. Increases require a mandatory waiting period before activation — this deliberate delay prevents impulsive limit increases during active sessions. If you cannot locate the limits settings, contact [email protected] for assisted setup. Setting deposit limits before your first session is strongly recommended.

Self-exclusion is the most powerful player protection tool available on sq98. It suspends your account, blocks all deposits, halts all marketing communications and prevents new account creation for a minimum period of six months. It is designed for players who feel their gambling is becoming difficult to control. To apply, contact [email protected] — self-exclusion requests are treated as the highest priority and actioned as quickly as possible. There is no penalty or stigma for requesting self-exclusion. Reinstatement after the exclusion period requires a formal review and a cooling-off period.

sq98 does not claim to hold any Pakistani government license and does not represent that online gambling is legal for all users in Pakistan. Pakistan has gambling restrictions under applicable legislation including the Prevention of Gambling Act, 1977. The Platform does not provide legal advice. Each player is solely responsible for understanding and complying with applicable local laws before participating. sq98 is not approved, regulated or endorsed by the Government of Pakistan, PTA, State Bank of Pakistan or any provincial authority. Please seek independent legal advice if you are uncertain about your local obligations.

If gambling is causing financial stress, relationship difficulties, anxiety or a feeling of loss of control, take immediate action. First, apply self-exclusion by contacting [email protected]. Second, remove saved payment methods from your account. Third, speak to a trusted family member or friend — people in Karachi, Lahore, Islamabad and across Pakistan can access mental health and counselling support through their GP or local health services. International responsible gambling organisations such as Gamblers Anonymous also provide resources accessible to players globally. Visit our Responsible Gambling page for a full support guide.

The sq98 support team can be reached by email at [email protected]. Please copy this address manually — email links are intentionally disabled on this Platform. Include your registered account identifier and a clear description of your query or issue to ensure the fastest possible resolution. For responsible gambling requests, including self-exclusion, deposit limit assistance and cooling-off period applications, state this clearly in your email subject line so the request is prioritised immediately. You can also explore the Terms & Conditions and Privacy Policy for detailed policy information.